Refund and Returns Policy

Last updated: September 2026

At YummyYou, we take great care in preparing and packaging every order. Because our products include freshly prepared food, cakes, pastries and other perishable items, our returns and cancellation policy differs from that of standard retail products.

1. Food, Cakes and Perishable Products

For food, cakes, pastries, drinks and other perishable products, we generally cannot accept returns once an order has been prepared, collected or delivered.

This is because these products are prepared specifically for consumption and may be perishable.

If there is a problem with your order, please contact us as soon as possible so that we can investigate and, where appropriate, offer a replacement, refund or other suitable resolution.

2. Incorrect or Missing Items

If you receive an order that is incorrect, incomplete or contains an item that you did not order, please contact us as soon as possible.

Where appropriate, we may:

Provide the missing item
Replace the incorrect item
Provide a refund for the affected item
Offer another appropriate resolution

Please provide your order number and details of the issue when contacting us.

Where possible, photographs may be requested to help us investigate the issue.

3. Damaged or Unsatisfactory Products

If your order arrives damaged or is not in an acceptable condition, please contact us promptly after delivery or collection.

We may request photographs of the product and packaging as part of our investigation.

Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy.

4. Custom Cakes

Custom cakes are made specifically according to the customer’s requirements and are therefore treated differently from standard products.

Once a custom cake has entered preparation, cancellation may not be possible or a refund may not be available, particularly where ingredients, decorations or other materials have already been purchased or preparation has begun.

For custom cake orders, please contact us as soon as possible if you need to make a change or request a cancellation.

Changes to a custom cake design, flavour, size, collection/delivery date or other specification may affect the price and availability.

5. Event Meal Pre-Orders

Event meal pre-orders are prepared specifically for the relevant event.

If you need to cancel or amend an event meal pre-order, please contact us as early as possible.

Once preparation has begun, cancellation or changes may no longer be possible.

Where an event meal cannot be supplied by YummyYou due to circumstances within our control, we will contact the affected customer and, where appropriate, provide a replacement, refund or alternative arrangement.

6. Event-Day Orders

Prices for some event meals may differ depending on whether an order is placed in advance or on the event day.

The applicable price will be the price displayed at the time the order is placed.

Event-day purchases are subject to product availability.

7. Bulk Meal Orders

Bulk meal orders are prepared specifically for the quantity and collection or delivery arrangements selected by the customer.

If you need to amend or cancel a bulk meal order, please contact us as early as possible.

Once preparation has begun, changes or cancellations may no longer be possible.

8. Delivery Problems

If your order has not arrived within the agreed delivery period, or there is an issue with the delivery, please contact us promptly.

We will investigate the issue and work with you to find an appropriate resolution.

Please ensure that the delivery information provided when placing your order is accurate.

YummyYou cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.

9. Refunds

Where a refund has been approved, it will normally be processed using the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

We will confirm when a refund has been processed.

10. Non-Perishable Products

If we sell any non-perishable products for which returns are legally applicable, these will be considered in accordance with applicable consumer protection laws.

Products must be returned in an appropriate condition where a return is permitted.

11. Situations Where We May Not Offer a Refund

A refund may not be available where:

The customer changes their mind after a perishable order has been prepared
A custom cake has already entered production
An event meal or bulk order has already been prepared
The customer provides incorrect delivery information
The customer is unavailable to receive an order at the agreed delivery time
The product has been improperly stored or handled after delivery or collection
The issue is reported after an unreasonable period without sufficient evidence of the problem

This does not affect any rights you may have under applicable consumer protection law.

12. Contact Us

If you have an issue with an order or would like to request a refund, please contact us:

YummyYou
Email: info@yummyyou.co.uk
Phone: (+44) 7887 258560

Please include your order number and a brief description of the issue.

We will review your request and respond as soon as reasonably possible.